BlackBerry 10
device switch

Possible cause

Corporate, academic, and public networks are usually set up to prevent devices from connecting to each other.

Possible solution

When you switch devices, use a home network that allows connections. If you use a home network to connect your devices and you still can’t connect your devices, try the following:

1. Unplug your router from the power source and turn off both devices.
2. Wait 30 seconds.
3. Plug in the router and make sure that it’s turned on.
4. Wait 2 minutes.
5. Move both devices approximately 3 ft (1.83 m) from the router.
6. Turn on both devices.

Try running the Device Switch app again.

Possible solution

To transfer your work contacts info or contacts info that is synced with a web-based account, add the account to your new BlackBerry 10 device: Add accounts to your new device.

Possible solution

To transfer your work calendar info or calendar info that is synced with a web-based account, add the account to your new BlackBerry 10 device: Add accounts to your new device

To transfer the calendar and contact info that is associated with an email account, add that email account to your new BlackBerry 10 device: Add accounts to your new device.

After you add the email account, calendar and contact information that is associated with that account is available on your new BlackBerry 10 device.

If you’re having difficulties finding your account info, contact the email account provider.

If you encounter difficulties using the Device Switch app, please contact Media Mushroom at www.deviceswitch.com or support@deviceswitch.com.

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, you must reset your own BlackBerry ID password.

Do one of the following:

• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete the instructions on the screen.
• To reset your password on your BlackBerry device, when you’re prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

When you complete the preceding steps, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your BlackBerry ID password.

For more information about BlackBerry ID, see the BlackBerry ID user guide.

If your previous device was a BlackBerry 10 device, when you use your existing BlackBerry ID to log in to the BlackBerry World storefront on your new BlackBerry device, you can reinstall your apps on the My World screen. You can reinstall apps that you bought on up to four additional devices each year without paying for the apps again. Apps that you archived on a media card can also be reinstalled on the My World screen. Additional data charges might apply to reinstall apps.

You can transfer SMS text messages only if you switch from a BlackBerry 10 device to another BlackBerry 10 device. After you complete the data transfer, on your new device, a clock icon might appear beside sent SMS messages. These messages won’t be sent again.

If you use an SD card to transfer your data from a device running the BlackBerry OS (version 5.0 to 7.1) to a device running the BlackBerry 10 OS, your text messages can’t be restored on your BlackBerry 10 device. On your BlackBerry 10 device you might see an option to restore your SMS text messages, but this type of transfer isn’t supported.

Possible cause

If you previously used an iPhone, you must turn off iMessage on the iPhone so that you can receive text messages on your new BlackBerry device.

Possible solution

If you still have your iPhone, insert your SIM card into the iPhone, and try the following:

1. On your iPhone, tap Settings  > Messages.
2. Turn off the iMessage switch.

If you don't have your iPhone, to deregister your phone number with iMessage, visit https://selfsolve.apple.com/deregister-imessage.