Transferring content to your
new BlackBerry 10 device
BlackBerry 10 OS
Use the Device Switch app to switch from one BlackBerry 10 device to another. Learn what you can transfer using the Device Switch app, how to use the app, and what you should do after the app transfers your data.
Another way to switch devices is to use BlackBerry Link and a computer. For more information about using BlackBerry Link, click the BlackBerry Link tab at the top of the screen.
Data that is saved locally on your BlackBerry 10 device can be transferred. Data that is synced with a web-based account isn't transferred. The following types of data can be transferred when you use the Device Switch app:
- Contacts info
- Calendar info
- Text messages (SMS)
- Videos (non-DRM)
- Music (non-DRM)
- Notes and Tasks from BlackBerry Remember (transferred tasks and notes appear in the Unfiled folder in the Remember app on your new device)
If you switch your media card to your new device, you can transfer the data that is saved on the media card.
The following types of data aren't transferred when you use the Device Switch app:
- Email and social networking accounts (You can add your accounts to your new device.)
- Applications that you downloaded from the BlackBerry World storefront or from the Amazon Appstore (You can reinstall these apps after you switch devices.)
- Text messages (MMS)
- Data, such as organizer data, that is wirelessly backed up or synced with a web-based email account (To transfer data associated with a web-based email account, add the account to your new device.)
- Videos (DRM)
- Music (DRM)
- Password Keeper data (You can download the Password Keeper app from BlackBerry World.)
- Saved settings, such as Bluetooth pairings or Wi-Fi settings
- Phone call history
- Browser bookmarks
- PIN messages
- Folders in BlackBerry Remember (Notes and tasks are transferred and appear in the Unfiled folder in the Remember app on your new device.)
BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to get a new SIM card for your new device.
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Before you use the Device Switch app
Before you use the Device Switch app, do the following:
- Turn on your new BlackBerry device and complete the initial setup.
- Connect both devices to the same Wi-Fi network. The network should be a personal network or a network that supports multicast for device discovery.
- Make sure both of your BlackBerry 10 devices are running BlackBerry 10 OS version 10.2.1 or higher. To update your device software, tap Settings > Software Updates > Check for Updates.
- Download and install the Device Switch app on your previous device and on your new device. To find the Device Switch app, on your device, visit the BlackBerry World storefront or www.deviceswitch.com.
- Turn off Data Encryption on your previous device:
1. On the home screen of your previous device, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy.
3. Tap Encryption.
Transfer data using the Device Switch app
You can use the Device Switch app to transfer data from a BlackBerry 10 device to your new BlackBerry 10 device.
Before you begin, complete the tasks in Before you use the Device Switch app.
- On your previous device and on your new device, open the Device Switch app.
- Complete the instructions on the screen.
If you transfer a large amount of data, it might take some time to finish transferring the data to your new device. Only data saved in your device storage space is transferred. Data that is saved on your media card or wirelessly backed up or synced with a web-based account isn't transferred to your new device. To transfer data associated with a web-based account, add the account to your new device.
If you experience problems transferring your data, contact firstname.lastname@example.org.
After you use the Device Switch app
- On the home screen, swipe down from the top of the screen.
- Tap Settings > Accounts.
- If necessary, tap Add Account icon.
- On the Add Account screen, tap a type of account.
- Enter your account information.
- If necessary, change any of the sync settings.
- Tap Done.
If your organization uses BES10 or BES12, you can add your work account to your device and take advantage of features such as BlackBerry Balance. If your organization uses BES5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
- Your username
- Your enterprise activation password
- Server name
- On the Add Account screen, tap Advanced > Work Account.
- Enter the username, activation password, and server address for your account.
- Tap Done.
Make sure you know the following from your administrator or your email service provider:
- Your username
- Your work network password
- Server address
When you add an email account that is supported by Microsoft Exchange ActiveSync, the messages, calendar events, contacts, tasks, and notes that are associated with the account are synced with your BlackBerry device.
- On the Add Account screen, tap Advanced > Microsoft Exchange ActiveSync.
- Enter the username, email address, network password, and server address for the account.
- To turn off push email, turn off the Push switch.
- To set how frequently your device checks for new messages, in the Sync Interval drop-down list, tap an option.
- To use your organization's VPN, turn on the Use VPN switch.
- To select how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an option.
- Tap Next.
After you transfer data to your new BlackBerry 10 device, consider deleting all of the data on your previous BlackBerry 10 device. A security wipe is designed to permanently delete the data on your device so that the data can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.
If you have turned on data encryption, the process for deleting your device data can take up to an hour to complete. You can’t stop the process after you start it. If you reset your device, the process restarts after the device restarts.
- On your previous device, swipe down from the top of the screen.
- Tap Settings.
- Tap Security and Privacy > Security Wipe.
- Type blackberry.
- Tap Delete Data.
When the security wipe is completed, your device turns off automatically. To turn on your device, press the Power/Lock key.
If you're planning to give away or recycle your device, remember to also remove your SIM card and media card.
You can download and buy apps using the BlackBerry World storefront app or the Amazon Appstore app. Both apps are included on your BlackBerry 10 device. For more information about BlackBerry World and Amazon Appstore, search the Help app on your device.
Apps that you downloaded from BlackBerry World on your previous BlackBerry 10 device are available on your new device when you're signed in with your BlackBerry ID.
- To find the apps that you previously downloaded from BlackBerry World, in BlackBerry World, tap Menu > My World > My Apps; Games
- Tap the Available tab.
- Beside the apps that you want to download, tap Download.
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