Where to Buy BlackBerry Smartphones & Get Support

Visit BlackBerry Partners to Purchase a BlackBerry Smartphone

BlackBerry KEYone

Other BlackBerry Smartphones

BlackBerry® is the leading provider of enterprise software that secures, connects and mobilizes the Enterprise of Things. With our focus shifted away from internal hardware development, we have signed licensing deals with several strategic partners to design, manufacture and sell new BlackBerry smartphones.  BlackBerry maintains responsibility for the software in these agreements. As part of this transition, new options for purchasing BlackBerry smartphones and accessories are available through these partners.


How Can We Help?

  • Help with an Existing ShopBlackBerry Order

    How Do I Get a Copy of My Invoice?

    Look up your order and print a copy of your invoice from the Order Information page

  • ShopBlackBerry Warranty, Repair & Technical Support

    How Do I Submit a Warranty Claim for My Smartphone Purchased From ShopBlackBerry?

    We know how important your BlackBerry smartphone is to your daily routine and offer warranty options, including Advanced Exchange and Same Unit Repair, in the event you need to submit a warranty claim.

    BlackBerry’s Limited Warranty provides warranty support for smartphones purchased from ShopBlackBerry for a period of one (1) year from the date of purchase. You can submit a warranty claim by completing this web form or calling us at 1-866-957-0761*

    See details on the BlackBerry Limited Warranty.

    How Do I Get Technical Support for My Product?

    We’re here to help!

    For assistance with the set-up, use, or troubleshooting of your BlackBerry smartphone, please use the following support options:

    • Online self-help:
    • Contact our customer service center please submit a web form or call us at 1-866-957-0761

    Is There a Cost for Repair?

    Service fees may apply to your repair, depending on the type of request, how long you have had your device and what device you purchased.

    * Telephone numbers and hours of operation are subject to change. Any applicable local and national telephone rates may apply. Toll free support phone numbers may not be accessible by mobile phones in all countries. Please check with your carrier for availability and / or charge rates.

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