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Get help setting up your new BlackBerry Q5

Set up your new BlackBerry Q5


Turn on your new smartphone, set up your email and transfer your information from your old device.

Learn the basics


Once you're set up, get familiar with the home screen, gestures and features of your BlackBerry® Q5 smartphone.

Personalize your BlackBerry Q5

Learn how to make your new smartphone uniquely yours.

  • Customize your home screen 
  • Change your ringtones 
  • Change themes
  • Set your notifications 
  • Set the volume 
  • Download apps

BlackBerry ID

Your BlackBerry® ID is your master key to BlackBerry products, sites, services and apps. It will make switching to your new BlackBerry Q5 incredibly easy.

BlackBerry Protect

Use BlackBerry® Protect™ on a computer to locate or wipe your smartphone if it’s lost.



Online support


On-device support

To get help using your BlackBerry Q5 smartphone, simply tap the Help Icon on your home screen.

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