Contact Us

 

Enterprise Software

Call

1-877-255-2377 (US/CA)
01753 558410 (UK)
(subscription required or per incident fee applies)

Additional regional numbers



BlackBerry
smartphones

 

Contact

For smartphones purchased through Amazon

Your carrier can answer questions about network coverage and billing. Check your cellular bill for your provider's contact details.

For technical support and information on warranty or repairs, click here to complete web form.

For smartphones purchased through a carrier or retailer

Your carrier can answer questions about technical support, network coverage and billing. Check your cellular bill for your provider's contact details.

For information on warranty or repairs, please contact your service provider or point of purchase retailer.

network provider resources

US wireless service providers

Canadian wireless service providers

For incident based support click here.

For smartphones purchased through ShopBlackBerry

Your carrier can answer questions about network coverage and billing. Check your cellular bill for your provider's contact details.

For technical support and information on warranty or repairs please complete support form below:

Click here (US purchases)

Click here (Canadian purchases)

Click here (UK purchases)

For smartphones purchased through Carriers in India

Your carrier can answer questions about network coverage and billing. Check your cellular bill for your provider's contact details.

For technical support and information on warranty or repairs, click here.

End of Accordion

 

BLACKBERRY INCIDENT-BASED SUPPORT FOR SMARTPHONE USERS – $35 USD

BlackBerry customers with smartphones that are not covered for complimentary support, or are out of warranty1, can purchase technical support for a single incident at a cost of $35 USD. This support includes issues relating to your BlackBerry smartphone’s functionality or approved BlackBerry smartphone applications.

Want to Learn More?
Visit BlackBerry Incident Based Support page for further details.

Speak to an agent directly by calling the numbers below. From the telephone menu press 4 to hear more details and to connect to a live agent.

Incident Based Support is designed for customers who are no longer within their Limited Warranty Period and wish to receive technical support.

Call

1-877-255-2377 (US/CA)
01753 558410 (UK)

Additional regional numbers

HOURS OF OPERATION

8am – 11pm EST (7 Days a week)

Support options for:

online support

on device support

To get help using your BlackBerry 10 smartphone, simply click the Help icon on your home screen.

blackberry community

Use the Community app to stay up-to-date with news and help information.