Software

Support Life Cycle

Software Support Life Cycle

View product support timelines for all BlackBerry® software. BlackBerry Technical Support will continue to support our software on a best-effort basis.

Note: these dates are subject to change without notice.

BlackBerry Enterprise Service 12
Product Name and Version General Availability End of Support Date End of Sales Date
BES12 v12.0 Server Software Nov. 13, 2014 Feb 27, 2016 Feb 27, 2015
BES12 v12.1 Server Software Feb 27, 2014 July 9, 2016 July 9, 2015
BES12 v12.2 Server Software July 9, 2015 Oct 30, 2016 Oct 30, 2015
BES12 v12.3 Server Software Oct 30, 2015 Jan 29, 2017 Jan 29, 2016
BES12 v12.4 Server Software Jan 29, 2016 TBD TBD

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade.

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will offer support on a best effort basis after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

BlackBerry Enterprise Service 10
Product Name and Version General Availability End of Support Date End of Sales Date
BlackBerry® Enterprise Service 10.0 server software Jan. 23, 2013 May 31, 2015 December 31, 2013
BlackBerry® Enterprise Service 10.1 server software May 14, 2013 May 31st, 2015 November 20th, 2013
BlackBerry® Enterprise Service 10.2 server software Nov 20, 2013 June 30, 2017 November 20th, 2014

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade.

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will offer support on a best effort basis after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

BlackBerry Enterprise Server
Product Name and Version General Availability End of Support Date End of Sales Date
BlackBerry® Enterprise Server for IBM® Lotus® Domino® v5.0.4 Sept. 20, 2012 TBD November 16th, 2014
BlackBerry® Enterprise Server for Microsoft® Exchange v5.0.4 Sept. 20, 2012 TBD November 16th, 2014
BlackBerry Enterprise Server for Microsoft Office 365 v1.0 Mar 17, 2011 TBD November 16th, 2014
BlackBerry Enterprise Server for Novell® Groupwise® Nov 19, 2013 TBD November 16th, 2014
BlackBerry Business Cloud Services Oct. 25, 2011 August 26, 2016 TBD

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade.

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will offer support on a best effort basis after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

BlackBerry Enterprise Server Express
Product Name and Version General Availability End of Support Date End of Sales Date
BlackBerry® Enterprise Server Express for IBM® Lotus® Domino® v5.0.4 Sept. 20, 2012 TBD October 29th, 2014
BlackBerry Enterprise Server Express for Microsoft® Exchange v5.0.4 Sept. 20, 2012 TBD October 29th, 2014

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade.

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will offer support on a best effort basis after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

BlackBerry Operating Systems

Software End of Sales and Support Date
BlackBerry 10 OS versions 10.0, 10.1 and 10.2.0 December 2014
BlackBerry 7 OS July 2014
BlackBerry 6 OS December 2013
BlackBerry Device Software 5
September 2013
BlackBerry PlayBook OS 1.0.x December 2013
BlackBerry Smart Card Reader version 2.x June 2013
BlackBerry PlayBook OS 2.0.x and 2.1.x April 2014
Software applications
Product Name and Version General Availability End of Support Date End of Sales Date
BlackBerry News
  Dec 1, 2012 Dec 1, 2012
Windows Live Messenger For BlackBerry OS
  April 1, 2014 April 1, 2014
Windows Live Messenger For BlackBerry 10
  April 1, 2014
April 1, 2014
MySpace for BlackBerry OS
  July 1, 2013
July 1, 2013
BlackBerry Desktop Manager   August 2014 July 2014
BlackBerry Desktop Software   August 2014 March 2013
BlackBerry Traffic   March 27, 2015 March 27, 2015
BBM Meetings   Feb. 10, 2016 Feb. 10, 2016
Print to Go   Jan. 1, 2016 Jan. 1, 2016
Secure Work Space (Limited Maintenance*)   Dec. 31, 2016 Mar. 26, 2016
Yahoo Messenger   Mar. 18, 2016 Mar. 18, 2016
Google Talk   Mar. 18, 2016 Mar. 18, 2016
Good Mobile Service Manager (MSM)
  Feb. 28, 2018 Feb. 28, 2017**

Definitions:

General Availability: software product is available for download on this date.

  End of Sales Date End of Support Date
Definition End of Sales Date refers to the date as of which the full version of the software is no longer available for sale or download from BlackBerry®.

At this time, customers should consider downloading the latest Service Pack or purchasing an upgrade.

End of Support Date refers to the date as of which BlackBerry will no longer provide automatic fixes, updates, or security patches for that particular version of the software. Technical assistance will be provided on a best effort basis. At this time, customers should ensure that they have downloaded the latest available service pack or purchased a software upgrade.
Impact on customers Customers will no longer be able to purchase additional full copies of this version. Customers are advised to download the latest service pack or purchase a software upgrade. Certain levels of BlackBerry® Technical Support Services subscriptions include free upgrades. Learn about BlackBerry Technical Support Services

Electronic replacement copies for Disaster Recovery purposes will be made available.

Maintenance Releases (MRs) will no longer be provided.

BlackBerry will offer support on a best effort basis after this date. Current BlackBerry Technical Support Services customers will continue to be supported; issues will be triaged for resolution in a future software release. If the issue reported has already been resolved in a newer version, customers will be instructed to update their software.

*Limited maintenance - Maintenance updates to Secure Work Space are limited to iOS9 and Android M.

**Only available to customers who were actively using Good MSM by March 28, 2016

End of Accordion

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