PRIV Support


Device Setup

Find simple steps to get you up and running with your new PRIV™.



Navigating & Tips

Once your PRIV smartphone is set up, learn the basics, including gestures and navigation.



Application Support

Get support for BlackBerry communication and productivity apps like Hub, DTEK, BBM and Calendar as well as support for apps provided by Google.




Get help troubleshooting issues with your PRIV smartphone.



BlackBerry Care Protection Plan

Purchase the BlackBerry Care Protection Plan within 30 days of purchasing your new BlackBerry smartphone. You’ll get reconnected as quickly as possible after a drop, spill, and/or cracked screen.

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